Terms of Service

Pierrr is a platform as a service (PaaS) that lets you connect a GitHub or GitLab repository and deploy an application online, with HTTPS, a managed database, secrets management and backups, on Pierrr's infrastructure or on a server you own using the Pierrr agent. These Terms set out the rights and obligations of Pierrr and the user. They are supplemented by the acceptable use policy, the refund and cancellation policy, the privacy policy, the cookie policy, the list of sub-processors and, for the data you process through the service, the data processing agreement.

Using the service requires an account created through GitHub, GitLab, Google or an email address (sign-in link, password or passkey). Two-factor authentication is available and we recommend it. You agree to provide accurate information, protect your credentials and tell us about any unauthorised use. Creating an account means you accept these Terms in full. You must be at least 18, or of the age of majority in your country, and have authority to bind the organisation you act for. The service is mainly intended for business use; if you act as a consumer, the rights that the law of your country gives you and that cannot be waived still apply.

Pierrr provides, among other things: linking a GitHub or GitLab repository, building and deploying the application, an HTTPS certificate and custom domains, a managed database, a cache, object storage, WordPress sites, an encrypted secrets vault, encrypted backups, automatic scaling of containers, health, usage and security monitoring (vulnerability scans), notifications, organisations and roles, access tokens and a server compatible with artificial intelligence assistants (MCP), project import from other hosts, the Pierrr agent to manage a server you own, an artificial intelligence assistant and a dashboard. The exact scope depends on your plan and the pricing page. Pierrr may change, add or remove features, particularly during the beta; if we remove a paid feature we will warn you in advance and, if the removal deprives you of an essential part of the service, you may cancel and receive a pro-rata refund for the remaining period.

The artificial intelligence assistant, when offered, can make mistakes: check its answers. An action that changes your resources only runs after your explicit confirmation, and you remain responsible for what you confirm.

Access includes a free plan (Free) and paid subscription plans (Starter, Pro, Business). Some plans may include a trial; a trial may require a payment method and turns into a paid subscription at its end unless you cancel before it ends. Prices are those shown on the pricing page when you subscribe, in euros and excluding tax; applicable taxes (VAT or equivalent) are added where relevant. Billing and payments are handled by Stripe. Subscriptions renew automatically unless you cancel before the end of the current period. If a payment fails, we may retry it and, if it is not settled within a reasonable time, suspend the service. We may change our prices for the future with at least 30 days' notice; the new price applies from the next renewal. Refund details are in the refund and cancellation policy. Promotional offers and referrals are subject to the conditions shown when the offer is made; we may end them for the future, and abuse may lead to their cancellation.

You agree to use Pierrr lawfully and in line with the acceptable use policy. In particular, the following are prohibited: hosting unlawful content, distributing malware or phishing, using the service to attack third parties (unsolicited bulk sending, unauthorised mining, denial of service), abusive resource use and any attempt to bypass isolation between customers. You remain responsible for the content you deploy, for the lawfulness of its processing and for your end users' data.

You are responsible for your access tokens and for the tools, assistants or third-party services you entrust them to, including an artificial intelligence assistant connected through the MCP server: actions they take with your rights are treated as taken by you. Bypassing the rate or usage limits of the API is prohibited. When you import a project from another host, you authorise us to use, for that operation only, the access you give us, and you warrant that you have the right to copy the data concerned.

Pierrr aims for high availability but, during the beta, the service is provided on a best-effort basis with no contractual service level agreement (SLA). Platform status is published on the status page. Interruptions may occur for maintenance, updates or causes beyond our control. We try to give notice of planned maintenance.

Free plan rules. The following rules apply to projects hosted by Pierrr for organisations on the Free plan. They do not apply to projects self-hosted on a customer server with the Pierrr agent, nor to paid plans (Starter, Pro, Business), and moving to a paid plan lifts them immediately. The free offer runs on shared servers: these rules protect capacity for all users.

• Nightly sleep: every night, from 0:00 to 8:00 Abidjan time (UTC+0, no daylight saving), the project containers are stopped automatically at 0:00 and restarted automatically at 8:00. During this window the project cannot be started, restarted, built or deployed; these actions become possible again at 8:00. Site visitors see a page saying the site is asleep (HTTP 503).
• Stop after inactivity: a Free plan project with no deployment and no action by an organisation member (start, stop, restart, build or deploy) for 30 days is stopped at the next nightly sleep, at 0:00, and is not restarted automatically. A member can start it again from the dashboard, outside the nightly window. No prior warning is sent.

In both cases the project data (managed database, volumes, files) is kept.

Resource overrun. Every plan has resource limits, applied on all plans to projects hosted by Pierrr. When a project's measured usage stays above its plan budget for 10 minutes in a row, we email the organisation's owners and maintainers and a one-hour countdown appears in the dashboard. If usage has not dropped by the end of that hour, the project's applications are stopped; databases, caches and storage stay up and your data is kept. You can start the project again once every 24 hours; if it goes over again, you can write to us from the dashboard, with your plan's response time. When your usage exceeds your plan's limits after a plan change, you get a 7-day grace period, announced by email and in the dashboard, after which the excess projects may be stopped. These stops are decided automatically from the rules published here; you can ask a member of our team to review a decision by writing to us.

You keep all your rights in your code, your data and the content you deploy. You grant us only the technical rights needed to host, build, deploy, back up and protect your application as part of the service. For your end users' personal data, you are the controller and Pierrr acts as processor under the data processing agreement, which forms part of these Terms. You warrant that you have the right to process this data and to entrust it to us.

Encrypted backups are made according to your plan. They are meant for recovery after an incident and do not replace your own copies. You are responsible for keeping copies of your critical data outside Pierrr, particularly during the beta.

The Pierrr platform, its brand, logo, interfaces and proprietary code remain the property of the publisher. For the duration of your subscription we grant you a personal, non-exclusive, non-transferable right to use the service under these Terms. The open-source components we use remain governed by their own licences. If you send us suggestions, we may use them freely without obligation to you.

You may cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period. Pierrr may suspend or terminate an account or project for a serious breach of these Terms or the acceptable use policy, non-payment, abusive use or a legal obligation, after notice where possible and without notice where the security of the platform or of third parties requires it. On termination, your projects are decommissioned and your data deleted within the periods stated in the privacy policy; you can export your data before then.

Switching provider. You can leave Pierrr at any time for another provider or for your own infrastructure. You export your data and settings from the dashboard (project export, downloadable backups, variables, configuration) or through the API, in structured, commonly used formats, and we help on request. To switch provider, cancel from the dashboard or write to us: the notice period is two months at most and the transition period thirty days at most, during which the service keeps running; you can retrieve your data during that period and for at least 30 days after the service ends, after which it is deleted (see the privacy policy). We charge no switching fees beyond the subscription for the current period.

Except where the law requires otherwise, the service is provided "as is" and "as available", and we do not warrant that it will be uninterrupted or error-free. We owe an obligation of reasonable care and skill. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded. To the extent the law allows, we are not liable for indirect loss (loss of business, data, revenue or opportunity) and our total liability is capped at the amounts actually paid to Pierrr in the twelve months before the event. Neither party is liable for force majeure.

Pierrr may change these Terms, in particular to reflect a change in the service or in the law. Material changes are notified to you at least 30 days before they take effect, by email or in the dashboard. Continuing to use the service after the new Terms take effect means you accept them; if you do not, you may cancel before that date.

These Terms, with the documents they refer to, are the entire agreement between you and Pierrr. If a clause is found invalid, the others still apply. Not exercising a right is not a waiver. You may not assign your rights without our written consent; we may assign ours in a reorganisation or sale of our business, without reducing your rights. The French and English versions have the same value; if they differ, the English version prevails.

These Terms and any dispute arising from them are governed by English law. The courts of England and Wales have exclusive jurisdiction, subject to the mandatory rules that allow you, if you are a consumer, to bring proceedings in the courts of your country of residence and to benefit from the protection of its law. Before any action, please write to us at team@pierrr.com to try to settle the dispute amicably.

Pierrr Technologies Ltd, 20 Wenlock Road, London, England, N1 7GU, United Kingdom. Email: team@pierrr.com.